FREQUENTLY ASKED QUESTIONS

Consult our help section

The items offered for sale on our e-shop are available. If you wish to order an item in large quantities, we invite you to contact our customer service by e-mail (contact form or via the following address: contact@capdarsene.com) or telephone (+33 01 42 61 68 76).

Each item is photographed with a view to highlighting its quality and detail. The colours shown on the website are those of the item. However, colours may vary slightly from one computer screen to another.

If you would like an advisor to help you with your order, please contact customer service by telephone or e-mail via our "Contact" section.

We offer our customers the possibility to choose the packaging of their items. Either in the signature box Cap d'Arsène, or in a tissue paper package. The choice is made in the summary of the basket.

It is possible to include a message for the person who will receive the order. At the shopping cart stage, simply fill in the fields: Recipient's first name & Message for recipient.

Shipping costs are calculated once your items have been added to the shopping cart. Orders are usually shipped via Chronopost, Colissimo UPS or FedEx.

Once we receive the order confirmation by e-mail, the delivery time for France is 2 to 3 working days if you choose the Express Shipping service, or 4 to 5 working days if you choose the Stan Standard Shipping service. These delivery times may be extended for customised products or during holiday periods.

All transactions made on the capdarsene.com website are secure.

The presence of a padlock next to the page address beginning with "https" indicates that you are in a secure environment. With the 3DSecure system, the security of payments made with Visa® and Mastercard® is enhanced by the payment methods "Verified by Visa®" and "MasterCard® SecureCode". You can find more information about the 3DSecure system under "What is 3DSecure? How can I pay with it?

You have a period of 14 days to return your item. The return costs are at your expense. The return must be accompanied by the return form duly completed, the original box and the item in good condition. Upon receipt, our teams will proceed to your wish (exchange or refund).

Conditions for returning personalised products: if you have ordered a personalised product, it will not be possible to return or exchange this item.

We aim to process refunds as quickly as possible. Your refund will be processed within 15 working days of receipt of your return.

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